Your privacy is important to the Alpha Group of Companies, otherwise known as the Alpha Group (including Alpha Car Finance, Alpha Car Hire and Alpha Airport Parking). This statement about our privacy provides information about the personal information that the Alpha Group collects and the ways in which the Alpha Group uses that personal information.
Collection of your Personal Information
When you obtain a hire vehicle from the Alpha Group, we need to collect certain information from you. That information may include, but is not limited to your:
- Contact telephone number(s)
- E-mail address
- Date of birth
- Driver’s licence number
- Car preference
- Credit card or bank account numbers
- Residential information
We may collect information directly from you by telephone, fax, e-mail, in person, your completion of an application form, or through our Internet-based service. We may also collect information about you from third parties including any other person or organisation you have asked us to collect from. Where you cannot provide the required information we may not be able to offer you a product.
Using personal information
The Alpha Group may use your personal information to:
- discuss your car rental requirements;
- provide the service that you requested;
- do all things necessary to administer those services;
- research, develop, manage, protect and improve our services;
- conduct customer satisfaction surveys and inform you of any improvements that we have made to our services;
- managing complaints and disputes;
- meeting our legal and regulatory obligations;
- managing and training our employees and representatives;
- managing the recovery of outstanding debts; and
- send you offers and marketing communications from the Alpha Group
The Alpha Group and its associates, related entities or contractors that support the provision of our products and services, will not disclose your personal details to a third party and will only communicate with you to market our services that may be of interest to you. In addition, the Alpha Group may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Disclosure of your information overseas
The Alpha Group may disclose your personal information to our office in the Philippines which carries out credit assessment and collection services.
We may continue to provide offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by contacting us (see “Contact the Alpha Group” below) or by clicking “Unsubscribe me from this list” in our promotional email(s).
Securing your data
The Alpha Group will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The Alpha Group will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into this website will be protected by encryption technology.
If a data breach involving your information occurs, or we suspect that a data breach has occurred, whether the entity experiencing the data breach is the Alpha Group or third parties we use, such as contractors or subcontractors, we will expeditiously conduct an investigation and assessment.
Based on this assessment, we will determine whether any steps need to be taken by us to ensure your information is not accessed by unauthorised persons or whether we need to notify you with recommendations about the steps that you should take in response to the data breach.
If there is a serious data breach we will tell you about any action we have taken, or we are intending to take, to prevent reoccurrence.
This website contains links to other websites. The Alpha Group is not responsible for the privacy policies or practices of any third party.
Updating this statement
The Alpha Group may update this privacy statement by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes. This statement was last reviewed on the 17th October 2019.
Contact the Alpha Group
If you have any questions about this privacy statement or the Alpha Group’s treatment of your personal information, please contact us: